Questions? We’ve heard quite a few
Everything you might wonder about joining, sharing feedback, and turning it into gift cards. If we missed something, the Contact page is open.
Getting started
Who can join?
Regular customers of participating local businesses. If there's a cafe, salon, auto shop, or local store you keep going back to, you're exactly who we're looking for.
How much does it cost?
Nothing. Membership is free.
Why can't I join right now?
We open new areas a few at a time, so every member has enough participating spots nearby. If your area is full, leave your email and we'll let you know when spots open up.
Do I need to download an app?
No. Everything happens online, on whatever phone or laptop you already have.
Can my partner or roommate join too?
Sure, as long as you each sign up with your own email. Everyone earns their own points, so no splitting the gift card.
I own a business. How do we get involved?
Send us a note through the Contact page and we'll walk you through it. You'll get detailed, private feedback from the customers who know your place best, like the regulars who've noticed the drafty door for years and never said a word.
Feedback and privacy
What kind of feedback do you ask for?
The details regulars notice. How long you waited, whether the music was too loud, if something changed since last time. It's mostly small stuff, and small stuff turns out to matter a lot to the people running the place.
How long does a feedback form take?
A few minutes. Longer if you have opinions, which we encourage.
How often can I give feedback?
Once per visit. If you're in every morning, that adds up.
What counts as a visit?
Any time you stop in and make a purchase at a participating business. Walking past and judging the window display, sadly, does not count.
Is my feedback posted anywhere?
No. It goes privately to the business and nowhere else. This isn't a review site, and nothing you share ends up online.
Will I earn less if my feedback is negative?
No. You earn the same points whether your visit was great, fine, or forgettable. We'd rather hear the truth than a compliment, and so would the businesses.
Does the business know the feedback came from me?
They see what you noticed, not your contact details.
Points and gift cards
How do I earn points?
Every completed feedback form earns points. That's it. There are no referral quotas, no spending minimums beyond your usual visit, and no hoops.
How many points do I need for a gift card?
It depends on the card value. Your account shows exactly how close you are.
What gift cards can I choose from?
A wide selection, from places to eat to places to shop. You'll see the full lineup once you join.
How do I get my gift card?
Digital gift cards arrive by email, usually within a day or two of redeeming.
Do my points expire?
Your points stay put as long as your account is active.